User Data Deletion
Your Right to Delete
You can request deletion of your account and the personal data associated with it at any time. This applies to your profile, health journal entries, chat history, intake responses, and any personal information you provided while using the Services.
How to Request Deletion
- In the app (fastest): sign in, open your Shrine portal, go to Settings, and submit a deletion request from the account section.
- By email: send a request to [email protected] from the email address on your account, with the subject line "Data Deletion Request".
- You do not need to state a reason. We may need to verify your identity before acting on the request.
What Happens Next
- We confirm receipt of your request within 7 days.
- Your account and associated personal data are deleted within 30 days of verification.
- Anonymized, aggregated analytics that cannot be traced back to you may be retained (they contain no personal information).
- Records we are legally required to keep (e.g., certain clinical or transaction records) are retained only as long as the law requires, then deleted.
Third-Party Processors
Where your data is held by our service providers (authentication, payments, analytics), we propagate the deletion request to those processors as part of fulfilling it.
Contact
Questions about data deletion: [email protected]